2. What documents are required for buyer verification?
While no documents are needed for account creation, completion of buyer verification requires submission of statutory documents: Incorporation Certificate, PAN, TAN, Factory License, GSTIN, and Aadhaar.
3. How do I update my account information?
To update your details, please log in to your account, navigate to "My Profile", select "Complete Profile", make the necessary changes and click "Save" to confirm your updates.
4. How Do I Set My Preferences?
To customize your experience on SUMAIRO, navigate to your platform, select the Profile icon in the top-right corner, and choose "Update Preferences" from the dropdown menu.
5. Where can I get general news and insight?
For comprehensive news and insights, visit the "News & Insights" section on the SUMAIRO homepage.
6. Can I customize news and insight by product category?
Yes, you can personalize Insight by product categorization. Navigate to the homepage, select the Profile icon in the top-right corner, and choose "Update Preferences" from the dropdown menu.
7. How can I access the detailed product catalogue?
You can search products by CAS Number, HS Classification (HS) Code, or Chemical Synonym on the SUMAIRO platform. Then you will be navigated to the Product Details section. Here you'll find comprehensive product specifications.
8. How do I check product authenticity?
All products include a Certificate of Analysis (COA) and Material Safety Data Sheet (MSDS) for authenticity verification.
9. How does SUMAIRO tailor product recommendations to my business needs?
Recommended products on SUMAIRO surface intelligently, drawing from your past search activity and saved preferences.
10. Can I request product samples?
Yes, you can either raise a support ticket or reach our support team via Contact Us.
11. What are the delivery terms?
Transportation options are determined by the selected delivery term, EXW, FCA (Free Carrier), and FOR other than import. Buyers may either arrange their own logistics or opt for seller-coordinated delivery, with costs varying based on distance, transport mode and urgency.
12. How can I manage custom quantities or delivery schedules?
Yes, you can order custom quantities above the minimum order quantity (MOQ). We also accommodate split deliveries. DO and DS are fully customizable to align with your procurement timelines during checkout.
13. What payment terms are accepted?
Our payment terms include: Letter of Credit (LC), Post-Dated Cheques (PDC), Credit Period, PDC Advance, and Open Credit terms.
14. Can I update my delivery address after placing an order?
You may update the 'Bill to Ship To' address during the purchase order (PO) upload. For any other changes or updates, either raise a support ticket or reach our support team via Contact Us.
15. Where do I upload payment receipts?
To securely document your transactions, navigate to the “Purchases” in your platform, select your order and upload payment receipts.
16. How can I track the Delivery?
Once you Sign In, go to your platform and navigate to the "Order" section under 'My Purchases' for a complete record of your transactions.
17. How do I track the status of my order?
Once you log in, go to your platform and navigate to the "Order" section under 'My Purchases' for a complete record of your transactions.
18. How can I report and resolve an issue with damaged goods?
You can either raise a support ticket or reach our support team via Contact Us.
19. How are returned shipments handled?
Returns are only accepted for damaged products, with return transportation costs covered by the supplier. For further details, please contact our support team via Contact Us.
20. How do I resolve order-related issues and concerns?
You can either raise a support ticket or reach our support team via Contact Us.
21. How can I share feedback or reviews about my purchase?
We currently do not have a product review feature available on our platform. However, we value your feedback. Please share any comments or suggestions directly at our support team via Contact Us.
22. Can I access comprehensive historical order reports?
Yes, we will make every effort to provide consolidated historical order reports upon request. Please raise a support ticket or contact our team directly via Contact Us.
23. How do I contact SUMAIRO’s buyer support?
For assistance, you can reach our customer support team via Contact Us.
24. What’s the response time for buyer queries?
For swift resolution of order-related matters, we prioritize responses within 2-3 hours. All other buyer queries receive dedicated attention and are addressed within 1-2 business days, ensuring timely support throughout your procurement journey.
25. How can I schedule a callback for urgent issues?
We currently do not offer a callback service. You can reach our support team via Contact Us.
