2. How can I have multiple seller accounts?
SUMAIRO maintains a single-account policy per user. However, organizations may establish user accounts to support their business requirements.
3. How do I update my business/profile information?
To update your details, please log in to your account, navigate to My Profile, select Complete Profile, make the necessary changes and click Save to confirm your updates.
4. How are seller fees structured on your platform?
Registering on SUMAIRO is completely free. There are no fees, hidden charges, or ongoing costs to create or maintain your account.
5. When and how do I receive payments?
Enjoy flexible payment cycles through Letter of Credit (LC), Post-Dated Cheques (PDC), Credit Period, PDC Advance, and Open Credit terms.
6. How are my payments scheduled?
Payments are initiated upon the buyer's payment terms and become fully trackable once payment receipts are uploaded to the platform section.
7. Where do I upload invoices in the transaction section?
Upon receiving buyer payment, navigate to the Sales Section on your platform, locate your order ID and upload Invoice.
8. How do I resolve invoice payment differences?
You can reach our Contact Us.
9. How do I process and confirm buyer orders?
Upon receiving an enquiry, you have to generate an RFQ (Request for Quotation) through your seller platform. Simply review the order details, confirm pricing and availability, and submit the quotation to finalize the transaction.
10. How can I cancel a buyer’s order after confirmation?
While cancellations are generally not feasible after order placement, we may consider requests for valid reasons. For more information, contact our Contact Us.
11. How can I configure inco terms for buyers?
Transportation options are determined by the selected delivery term EXW, FCA (Free Carrier), and FOB other than import.
12. How do I update buyers on shipment tracking?
Upon creating the Delivery Order (DO), the buyer is automatically notified and gains immediate access to track the shipment.
13. How should I handle a buyer's non-delivery claim?
For assistance, you can reach our customer support team Contact Us.
14. How do I contact SUMAIRO’s seller support?
For assistance, you can reach our customer support team Contact Us.
