How do I create an account?
Can I create multiple accounts?
SUMAIRO maintains a single-account policy per individual user. However, organizations may establish multiple authorized accounts to support their business requirements.
How can I access your services via mobile?
Download the SUMAIRO mobile app from the Play Store (Android) or App Store (iOS).
How can I search for products on SUMAIRO?
You can search products by CAS Number, HS Classification (HS) Code, or Chemical Synonym.
How do I check product availability?
You can check availability instantly through direct product search. Alternatively, you can submit an enquiry under the purchase section in the left corner.
How frequently are product prices updated?
Our prices are adjusted periodically based on prevailing market rates for chemicals, with date and time mentioned for that update.
Where can I get a Certificate of Analysis (COA)?
We provide a Certificate of Analysis (COA) for every product, detailing its purity and quality specifications on the product catalog page.
How do I access Material Safety Data Sheets (MSDS) for products?
MSDS documents are available in the Product Details section of each listing on the SUMAIRO platform. Download them instantly in PDF format for compliance or safety reviews.
How can I request a product that's not listed?
Currently, we only offer products listed on the SUMAIRO platform. You can reach our support team via the provided link.
What payment terms do you accept?
Our payment terms include: Letter of Credit (LC), Post-Dated Cheques (PDC), Credit Period, PDC Advance, and Open Credit terms.
How are Inco terms determined for my orders?
We operate under standard Inco terms, including EXW, FCA (For Carrier), and FOB other than import.
Can I cancel my order after it has been placed?
While cancellations are generally not feasible after order placement, we may consider requests for valid reasons. For more information, contact our support team.
Can I ask for product samples?
Yes, you can either raise a support ticket or reach our support team through the Support Page.
Is my personal data protected?
We maintain all transaction records as part of our secure data retention policy. Your personal data history remains securely stored with us.
How can I request my data to be deleted?
While we cannot delete transaction records due to statutory and business requirements, you may request account deletion for a valid reason through our sales team.
How do I update my account information?
To update your details, log in to your account, navigate to 'My Profile', select 'Complete Profile', make the necessary changes, and click 'Save' to confirm updates.
How do I contact customer support?
You can reach us through the Support Page.
Why SUMAIRO?
SUMAIRO is your trusted digital procurement partner offering a seamless and tech-driven platform to source industrial materials with transparency, competitive pricing and assured quality.
Is there any registration fee?
No, registering on SUMAIRO is completely free. There are no fees, hidden charges, or ongoing costs to create or maintain your account.
What are the usage costs for platform functions?
All core platform functions, including account creation, product searches, enquiries, and order tracking, are completely free to use.
How can you place an enquiry without login?
To place an anonymous enquiry, navigate to the product section of our platform, directly search for your desired item, and submit your product-related enquiry, all without requiring a login or account creation.
How will I receive the enquiry response?
You'll receive RFQ responses through registered email. If you want to negotiate the enquiry, you have to log in to SUMAIRO using your registered mobile number or email.
